Job Description

Immediate need for a talented Designer, Conversational AI for natural language IVR/ Sr Consultant Web Content . This is a 10+months contract opportunity with long-term potential and is located in Columbus, OH (Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID:25-56281

Pay Range: $44 - $48/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.

Key Responsibilities:

• Design: Design and optimize conversational flows that provide a high[1]quality, consistent customer experience to meet both business objectives and user needs.
• Collaborative Consultation: Partner with business stakeholders to understand evolving requirements and translate them into designs that align with both customer needs and organizational goals.
• User-Centered Design: Create engaging, intuitive voice experiences by defining user flows that drive exceptional customer satisfaction and operational efficiency.
• Conversational Dialogue: Write clear, natural-sounding dialogues that align with brand voice and customer expectations, while anticipating user responses to ensure smooth interactions.
• Testing & Optimization: Participate in testing and data analysis to assess the performance of conversational flows. Use findings to refine interactions, improve user experience, and drive continuous improvement.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure alignment on goals and seamless execution.
• Usability & Performance Monitoring: Analyze usage data and performance metrics to provide actionable insights, optimize designs, and ensure the effectiveness of the experience.
• Lead the development of conversational AI designs that balance business needs, user needs, and technical feasibility.
• Make data-driven decisions through the analysis of performance metrics, optimizing call flow and user interactions.
• Create user flows, wireframes, prototypes, and detailed design specifications, ensuring high-quality design documentation and clear communication.

Key Requirements and Technology Experience:

• Key Skills: Conversation design, IVR design, UX .
• Experience: o Strong background in IVR design, natural language understanding (NLU), and speech interaction design.
• Hands-on experience in conversation design for large-scale enterprise systems.
• Tools: Proficiency in flow design tools and familiarity with speech recognition software and voice interaction design platforms.
• Collaboration: Experience working in an Agile/Scrum environment, collaborating with cross-functional teams including IT, business, and UX.
• Communication: Exceptional verbal and written communication skills, with the ability to clearly articulate design concepts and decisions to non-technical stakeholders.
• Experience: Professional experience in UX design, conversational AI design and dialogue design.
• UX Expertise: Deep understanding of user-centered design principles and methodologies, including prototyping, wireframing, and user testing.
• Problem-Solving: Strong strategic mindset with the ability to decompose complex challenges and drive innovative, business-aligned solutions.
• Collaborating with stakeholders to define the overall UX strategy and goals of a project or product.
• Leading strategy, road mapping and discovery sessions.
• Working with Amazon Lex.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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