Job Description

SkyBridge Luxury & Associates has partnered with a premier downtown hotel to source an experienced and dynamic General Manager . This leadership role is an exceptional opportunity for a hospitality professional to oversee all aspects of hotel operations, drive revenue growth, enhance guest satisfaction, and foster a high-performing team. The General Manager will be responsible for strategic planning, operational excellence, and maintaining the hotel's reputation as a top destination in the city .

Key Responsibilities:

Leadership & Operational Management:

• Oversee all hotel departments, including front office, housekeeping, food & beverage, sales, and finance, ensuring seamless day-to-day operations.
• Develop and implement operational strategies that align with the hotel’s brand and business objectives.
• Ensure exceptional guest service standards are met and exceeded.

Financial & Revenue Growth:

• Drive revenue through effective financial management, cost control, and innovative sales strategies.
• Monitor key performance indicators (KPIs), including ADR, RevPAR, and occupancy rates, to optimize profitability.
• Develop and manage budgets, forecasts, and financial reports in collaboration with ownership and corporate leadership.

Team Development & Culture Building:

• Lead, mentor, and develop department heads and staff to ensure a motivated and engaged workforce.
• Foster a positive and inclusive workplace culture that supports team retention and professional growth.
• Implement training programs to enhance service excellence and operational efficiency.

Guest Experience & Brand Excellence:

• Maintain the highest standards of service and guest satisfaction through proactive problem-solving and service enhancement initiatives.
• Oversee guest relations and reputation management, responding to feedback to continually improve the guest experience.
• Ensure the hotel maintains brand standards while implementing strategies for continuous improvement.

Sales, Marketing & Community Engagement:

• Work closely with the sales and marketing team to drive corporate, leisure, and group business .
• Build relationships with key stakeholders, including corporate clients, tourism boards, and local organizations, to strengthen the hotel’s market position.
• Represent the hotel at industry events and networking functions to increase visibility and business opportunities.

Qualifications:

• Minimum of 8-10 years of progressive hotel management experience, with at least 3 years as a General Manager in a full-service hotel.
• Strong understanding of hotel operations, revenue management, and financial performance metrics .
• Experience managing an urban/downtown property with a focus on corporate and transient business.
• Proven ability to lead teams, foster strong company culture, and implement high-impact service strategies .
• Exceptional communication and leadership skills with a hands-on, guest-focused approach.
• Expertise in P&L management, budgeting, and strategic planning .
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

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