Mid-Level Life Solutions Specialist Job at USAA, Colorado Springs, CO

S2d3cE1OWENNL01mNTIyOUtPNmdIR3FNMmc9PQ==
  • USAA
  • Colorado Springs, CO

Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following locations: San Antonio Home Office I, Colorado Springs Campus; Phoenix Campus (Main); Plano Legacy; or Tampa Crosstown . Relocation assistance is not available for this position.

What you'll do:
  • Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.
  • Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.
  • Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.
  • Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.
  • Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.
  • Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).
  • Monitors legislative initiatives that may impact economy, society, and personal financial situation.
  • Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's
  • products and services.
  • May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.
  • Serves as a resource to less experienced team members on escalated issues of a routine nature.
  • Guides and influences less experienced team members.
Work Hours:
  • Monday - Friday / 7:30am - 8:00pm (Central)
  • An 8 hour shift will fall within these hours
  • This role is required to be in office, with potential hybrid opportunity after 6 months.
What you have:
  • High School diploma or GED
  • Required maintenance of Life/Health license
  • Required annual completion of AHIP and Broker/Carrier appointments when applicable.
  • 2 years of financial industry and/or life sales experience
  • Experience delivering frequent written and oral communication
  • Experience acquiring and applying new concepts and information
  • Experience processing and analyzing information
  • Experience fulfilling requests and meeting deadlines
  • Experience resolving conflict and negotiating
  • Experience multi-tasking in an operating systems environment
  • Experience participating in or leading teams
  • Successful completion of a job-related assessment may be required
What sets you apart:
  • 4+ yrs experience working in Sales with life insurance
  • 1+ yrs experience working in a call center environment
  • CLU - Chartered Life Underwriter or comparable designation
  • US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $62,470.00 - $111,940.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Tags

Holiday work, Full time, Temporary work, Part time, Home office, Relocation package, Flexible hours, Shift work, Monday to Friday,

Similar Jobs

Amazon.com Services LLC

Sr. Learning Experience Designer , Workforce Solutions - Recruiting Operation Center Job at Amazon.com Services LLC

 ...DESCRIPTION Are you ready for your next technical learning design challenge? The Talent Acquisition (TA) Learning & Development Team...  ...for global hiring at Amazon. Were seeking a Sr. Learning Experience Designer (LXD) to develop world-class learning solutions for... 

Cays Inc

Plant modelling & simulation Engineer Job at Cays Inc

 ...KEY SKILLS: MATLAB-SIMULINK, STATE FLOW, SIMSCAPE, AMESIM, GT SUITE, SABER, GMSIM Software knowledge and experience for Plant modelling & simulation, Sensors Software knowledge and experience is must at least MATLAB Simulink, AMESIM, Gt suite Domain knowledge... 

GFI Digital

Sales Representative Job at GFI Digital

 ...GFI Digital, Inc. is currently searching for outside Sales Representative candidates to add to our award-winning sales team. If you are ready...  ...'ll get: Competitive benefits package including health, dental, vision, life, STD, LTD, 401K and paid time off immediately... 

Commonwealth of Pennsylvania

Administrative officer local government Job at Commonwealth of Pennsylvania

 ...satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI...  ...for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans,... 

U4EA Farm

Web Developer with Hostinger Expertise and Figma (2 in 1) Job at U4EA Farm

**Location: Remote****Job Type: Part Time/Project Work****Responsibilities:*** Develop and maintain websites using Hostingers hosting platform.* Work on Design in...  ...**Requirements:*** Proven experience as a Web Developer.* Proficiency in HTML, CSS, JavaScript...