Job Description

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Practice Manager will provide leadership, management and oversight of the practice operations of one or more of our health center locations and be will be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction

Duties and responsibilities

Reporting to the VP, the Practice Manager will serve as the primary point of contact for site operations and day-to-day challenges.  Typical duties include but are not limited to:

• Manage patient access teams to ensure efficient appointment scheduling and registration processes.
• Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
• Design and oversee scheduling templates to optimize clinician and staff utilization
• Monitor and adjust schedules to ensure full usage of resources
• Ensure adequate clinical and support staffing levels during extended hours of operation.
• Coordinate with clinical teams to maintain seamless care delivery during all shifts.
• Implement contingency plans to address staffing shortages or unexpected changes.
• Monitor key performance indicators (KPIs) related to patient access, such as appointment availability.
• Implement strategies to improve patient flow and minimize wait times.
• Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff
• Proactively solve problems, administrative issues, or patient complaints in a timely manner.
• Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
• Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
• Use data insights to identify areas for improvement and implement solutions.
• Participates in additional special projects and other duties as assigned

Qualifications

Bachelor's degree required; equivalent experience may be considered.  Three years of progressive management experience in a medical practice or integrated health system is also required. Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements to enhance access and streamline workflows is essential.

The selected candidate will have:

• Excellent leadership, organizational, and communication skills.
• Proficiency in healthcare management software and scheduling tools. Epic experience highly preferred
• Familiarity with regulatory requirements and best practices in patient access management.
• Excellent interpersonal, communication, and collaboration skills with a commitment to FHCHC’s vision, mission, and values.

Direct Reports

• Patient Access Supervisor
• Patient Access Lead
• Medical Template Specialist

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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